Cloud Technology Cloud Technology

A Complete Hosted Solution for your Contact Centre

Allowing you to Dial in from Anywhere in the World

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Bespoke
Development

Customisable

Automatic Disposition's Automate Workflow

Customisable dispositions enable you to automate workflow operations to that disposition without having to perform routine tasks that can sometimes be overlooked. Hosted Dialer disposition logic makes it automatic!

You're in Control

Add Only What you Need, When you Need it

We will work with you to develop the perfect hosted dialing software for your company. Our clients appreciate this thorough approach, as well as our guidance through the maze of technological jargon.

Integration

Seamlessly Integrates With your Business

Our long term philosophy has us believe that every business is unique, therefore in order to maximise the benefits and effects of a new software platform it must be designed to seamlessly integrate into your business with the utmost ease.

Bespoke
Development

Customisable

Automatic Disposition's Automate Workflow

You're in Control

Add Only What you Need, When you Need it

Integration

Seamlessly Integrates With your Business
We Provide Support 24/7, 365 Days a Year

Dedicated Support

We'll help you find the best individual
solution for your needs

We Provide Support 24/7, 365 Days a Year

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Clouds Clouds

Allowing you to Work Smarter, Not Harder

Modify your dial pace to work harmoniously with your agents.

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A Complete Hosted Solution, Simple, Powerful and Flexible.

A Complete Hosted Solution, Simple, Powerful and Flexible.

Hosted Predictive Dialer

Being fully hosted, allows you to give access for agents to log on from anywhere in the world as long as they have an internet connection.

Bespoke Development

Our aim is to provide a truly unique client experience as we look to maintain a mission critical element of your business.

Security and Reliability

With your company in mind it is of the utmost importance to have a Dialer that is both reliable and secure.

What is a Hosted Predictive Dialer?

Gone are the days when telephone operators and marketers took chances in making phone calls to potential customers or clients. With the inception of predictive dialing, it is now easier and convenient. So, what is a predictive dialer? In a nutshell, it is a system that uses complex mathematical formulas and algorithms to dial telephone numbers and minimize the waiting time before someone picks up the call. Today, they are part and parcel of most busy enterprises that make many calls and come with several benefits.

What is a Predictive Dialer?

In a nutshell, it minimises the wait time between calls, increases your agent productivity. Today, they are part and parcel of most busy enterprises that make many calls and come with a tremendous amount of benefits.

We have earned the trust of 2,568 users,
and still counting!

We have earned the trust of 2,568 users, and still counting!

Benefits

  • Converts Calls into Connections

    Maximise your human resources and increase efficiency.

  • Automates Dialing

    Manual dialing can take up a lot of time, remove that with the use of a Hosted Dialer.

  • Increases Agent Productivity

    Hosted Dialer will increase agent productivity by 300% as only live calls are passed onto agents and operators.

  • Can Create Targeted Campaigns

    Hosted Dialers can be used to target a particular group of people ensuring you reach the right people every time.

  • Ensures Your Agents Are Having Conversations

    A call centre that uses our Hosted Dialer can count on eliminating silent calls and agents who are sitting idle.

  • Convert Calls into Connections

    Maximise your human resources and...

  • Automates Dialing

    Manual dialing can take up a lot of time...

  • Increases Agent Productivity

    Increase agent productivity by 300%...

Features

  • Campaign Management

    Full Campaign Management and analysis is a feature which gives you the ability to create campaigns, assign users and assign inbound queues to multiple campaigns.

  • Real Time Reporting and Stats

    See your contact centre entirely in real time. This includes useful articles of information to help improve agent performance and set team targets.

  • Disaster Recovery Features

    When utilising our dialing services, all contents and configurations are immediately backed up, in three separate locations.

  • Cloud Technology

    Our Hosted Dialer uses cloud technology which means there is little or no capital expenditure. A perfect cash flow friendly solution for your call centre

  • Campaign Management

    Full Campaign Management and analysis...

  • Real Time Reporting & Stats

    See your contact centre entirely in real time...

  • Disaster Recovery Features

    When utilizing our dialing services all content...

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  • Cloud Technology

    Cloud computing is viewed as the future for all businesses that rely on the many practical storage benefits of cloud based contact centre solutions.

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  • Automatic Dialer Systems

    Auto dialer software is continually being upgraded, Most auto dialers can now go beyond simply detecting whether someone has actually answered the phone.

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  • Call Centre Solutions

    Adding a hosted contact centre solution may be the difference between giving your operation everything that it needs to be successful and simply attempting to survive.

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  • Dialer Software

    The telecommunications industry is constantly growing and changing thus it is vital to know what the ins and outs are to get most out of it.

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  • Predictive Dialer Software

    This type of dialer system is extremely useful because it combines the best of both worlds: digital tools and cutting edge technology.

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  • Hosted Dialer: Why Us?

    Here at Hosted Dialer we provide reliable solutions that are designed specifically for each client. We make sure that our solutions are among the best in the business.

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  • A walkthrough of SIP Technology

    SIP is a feature within many contact centre solutions, which enables your call centre agents to make multiple calls to locations across the world without expenditure being an issue.

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  • How is social media effecting your call centre?

    Even if you're not using it in your call centre, social media is effecting your business.

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  • Is the cloud contact centre your saviour?

    Small or large, start-up or blue-chip… Implementing a cloud contact centre solution into your business may be the best business decision you ever make.

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  • Rep and Analytics

    Understanding your agent’s performance and managing data is vital to maintaining a good work ethic in a call centre.

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  • Utilise an Online Predictive dialler with a strong internet connection

    The online predictive dialler is evolving and becoming a more popular solution for call centres due its flexibility and ability for agents to work worldwide.

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  • Web chat - Have you caught up?

    Webchat is seemingly coming of age as an effective and efficient way to interact with customers. Customers are now starting their journey as it is often easier to hit a button and start a chat than wait on hold for a live agent.

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  • Campaign Management

    Full Campaign Management and analysis...

  • Real Time Reporting & Stats

    See your contact centre entirely in real time...

  • Disaster Recovery Features

    When utilizing our dialing services all content...